Terms & Conditions

Welcome to The Silver Tulips website terms and conditions for use. These terms and conditions apply to the use of this website at www.thesilvertulip.com by accessing this website and/or placing an order, you agree to be bound by these terms and conditions.
Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Our store is hosted on Squarespace.

SITE ACCESS AND CHANGES

Our website changes regularly and access to this site is permitted on a temporary basis. We aim to update our site regularly, and may change the content at any time, including the product details and pricing without notice. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material. You are also responsible for ensuring that all persons who access our site through your Internet connection are aware of these terms, and that they comply with them.

CONTRACT

No contract will exist between you and The Silver Tulip for the sale of any product unless and until The Silver Tulip has accepted your order with a confirmation email and a full payment is taken from your credit/ debit card. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts.

The Silver Tulip reserves the right not to accept your order in the event that we are unable to obtain authorisation for payment, if shipping restrictions apply to a particular item, if the item ordered does not meet our quality control standards and is withdrawn, out of stock or if there is an error in pricing or content. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable for any indirect or consequential loss, damage or expenses arising from not accepting your order and we shall have no liability to you, by way of compensation, other than to refund the amount paid for the goods in question.

PAYMENT

This site is to be used as a ‘Look Book’ and orders must be placed through our contact form here or by contacting us directly on silvertulipzambia@gmail.com Payments may be made through our POS machine on location, cash on location or by bank transfer. If purchasing with our POS you confirm that credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment we will not be liable for any delay or non-delivery.

The prices payable for ordered goods are in Zambian Kwacha. Delivery charges will be clearly advised and included in the total cost.

AMENDMENTS TO TERMS

We may update our published terms and conditions from time to time. You should check this page occasionally to ensure you are aware of any changes to this policy.  If you have any further question about our terms and conditions, please contact us.

Collection & Delivery Information

Whilst we maintain a small stock of our gorgeous jewellery typically each piece of handmade jewellery is made-to-order and will usually be completed within 14 working days. However, all pieces will be finished as soon as possible. If there is a delay for any other reason we will contact you.

Custom Commissions needing rare stones or very detailed work usually have a lead time of 6 to 10 weeks.

However, should you urgently need an item for a certain date or special occasion please contact us at silvertulipzambia@gmail.com and we will do our utmost to get the item to you by the required date.

Local Collection of your jewellery can be done at The Silver Tulip located at 24 Omelo Mumba Road, Rhodespark, Lusaka

Free Delivery within Zambia (excluding Lusaka as we have provided a location for collection)

International shipping:

Deliveries outside of Zambia will be sent via a tracked delivery service (ie Macspeedy’s) For shipping charges please contact me directly here or at silvertulipzambia@gmail.com. Delivery times for international orders will vary. Please be aware that international customers may be required to pay custom duties and we are unable to provide details of what these charges may be.

Packaging

Your jewellery will come beautifully presented - wrapped in tissue and placed in our branded Silver Tulip handmade box made of recyclable card.

Each piece of jewellery also comes with a polishing cloth.

Returns

DAMAGED ITEMS

If you should receive an item that is defective, damaged or not what you ordered, please CONTACT US within 5 working days and provide an image of the damaged goods. We will help you resolve any issues as quickly as possible by replacing the item and arrange for you to return the faulty item to us by post. Should this occur, we will cover additional delivery costs and re-arrange delivery of a new replacement item.  We will confirm the return address in writing, once you have contacted us about the fault. 

If you suspect a parcel has been damaged in transit, parcels should be opened in the presence of the Courier upon receipt of the goods.  This will allow you to verify that the Goods are contained in the parcel are untampered with and undamaged. Should you fail to do this, and subsequently find the Goods are not contained therein, or have been damaged during delivery, we may not be able to claim against the Courier or against our insurers. Accordingly, if you do fail to do this, you agree that you will be solely liable for any such loss or damage and shall waive, release and indemnify us from and against any claims relating thereto, to the fullest extent permitted by applicable law.

All our manufacturing work is covered for up to 6 months from the receipt of your jewellery.  Should a fault occur within this timeframe, please CONTACT US with details of the issue and photos of the fault. 

We will then require the piece to be sent to us for inspection.  If it is determined during the inspection that the damage has been caused by accident, neglect or misuse, there will be a small charge for this service, to cover the cost of the repair along with any shipping costs incurred. 

Please note that we are not liable for any other jewellers work. A faulty jewellery item corrected by another jeweller voids our warranty period.

If collecting your jewellery directly from The Silver Tulip, please ensure that you check your jewellery carefully. Should you change your mind over the item you have purchased, you have 14 days to contact us in order to arrange store credit of the value of the item. You will not be offered a cash refund. Your receipt must be presented along with the jewellery unworn and in its original packaging.

We regret that we cannot offer refunds on earrings for health and safety reasons.

Custom orders or commissions (i.e. those made to a requested size not generally listed on the website or with personalisation) are not eligible for exchange.

Sale items are not eligible for exchange.

LATE AND LOST DELIVERIES

If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to locate it with Macspeedies or the appropriate international postal service.

FOR LOST DELIVERIES:

We unfortunately cannot replace lost items until 20 working days after the date of dispatch (30 days for international items) as this is when items are classed as being lost.

International delivery - When items are sent to another country, your parcel is handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.

Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. You can check the signature of the person that has signed for the parcel, by entering your tracking number. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.

The Silver Tulip cannot be held responsible for goods that are lost or delayed in transit.